Frequently Asked Questions
Everything about delivery, setup, payments, and safety. Still stuck? Call or text (817) 916-0045.
Booking & Payment
How long will I have the equipment rented for?
Rentals are priced for a daily period. Delivery and pickup times are scheduled around your event so you have plenty of time to enjoy the equipment.
What payments do you take?
Cash or credit card. You can book and pay online with a card — choose the minimum deposit, the full amount, or anything in between. If paying cash, please have exact change.
Do you require a deposit?
A 20% non-refundable deposit is required to reserve your items. If you cancel before your event date, any payments beyond the deposit are refunded.
What if we need to cancel?
Give us a call as soon as you know. The 20% deposit is non-refundable, but anything paid beyond it is refunded when you cancel before your event date. See our policies page for full details.
Can we see your contract and safety rules?
Yes. A link is included in your receipt, or you may contact our office and we will send it over.
Delivery & Setup
Does the price include set up and delivery?
Yes — setup is included for tents, inflatables, heaters, and margarita machines. Tables, chairs, games, and other items not listed are drop-off only and are not set up. Delivery is included for the first 14 miles; additional fees may apply beyond that. Prices do not include sales tax.
Do you deliver to other cities?
Yes. We deliver to many nearby cities. Travel fees may apply depending on mileage, fuel, and any additional labor or equipment needed. Enter your address on our home page for an instant delivery quote, or contact our office for current pricing.
When do you set up?
Setup typically occurs the morning of your event, or within a scheduled delivery window agreed upon in advance. You choose your delivery and pickup windows at checkout.
What surfaces do you set up on?
Grass, dirt, asphalt, and concrete are all acceptable. We cannot set up on rocks due to the risk of equipment damage.
Any special requirements for larger jumps?
Please make sure there is at least 4 feet of clear access to the setup area. Larger units can weigh up to 650 lbs and need a clear path to be rolled in.
Equipment & Safety
Is the equipment clean?
Yes. All equipment is cleaned and disinfected after every single rental.
Do we have to keep it plugged in the entire time?
Yes. Inflatables must stay plugged in while in use. You will need an outlet within 50 feet, or a generator. We provide heavy-duty cords to prevent breaker issues.
What about parks? Do parks have electricity?
Most parks do not have electricity, so a generator is required — we rent those too. Park spots are usually first come, first served, so plan to arrive early to secure your area.
How big are the jumps?
Most jumps are about 15'x15'. Check the space requirements listed on each item's page, and be sure to allow extra room for stakes, blowers, and safe clearance around the unit.
Are we responsible for damage?
You are not responsible for normal wear and tear. Damage caused by negligence or by not following the safety rules may result in repair or replacement charges.
Still have a question?
We're happy to talk it through — most answers take about a minute.
📞 Call or text (817) 916-0045